All orders are processed within 1-2 business days from Monday through Friday with a cutoff period of 5pm.
Once your order has been shipped, you will receive an email confirmation with a tracking number and the shipping carrier. Once delivery confirmation is available, Lashed Couture is no longer reliable for any lost, stolen, or misplaced packages. So please track your package and try to be as available as possible when your order is supposed to arrive. It is the Purchaser's responsibility to provide an accurate address and contact information.
Please contact the delivery company directly for any questions regarding shipping.
Please note: we are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
All orders can be canceled without penalty up until it has been packaged. Once packaged a 15% re-stocking fee applies. Once shipped an order can not be canceled or retrieved.
If you order products that we no longer have in stock, our warehouse team will notify you and refund you for that product immediately.
DAMAGED / MISSING MERCHANDISE
Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. Lashed Couture reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from customer service.